Fence down? We'll make it safe and handle the insurance side.
Storm damage and insurance repairs across Mandurah and Peel. We quote for your insurer, deal with the paperwork, and can make the site safe where it needs to be.
Just happened? Do these four things.
Keep clear of it
Especially if it is anywhere near power lines. If a fence is touching or close to a line, treat it as live and call Western Power on 13 13 51 before you go near it.
Photograph everything before you move anything
Wide shots showing the whole run, then close-ups of the damage. Your insurer will want them, and once you have tidied up you cannot get them back. This is the single most useful thing you can do in the first ten minutes.
Do not throw the damaged materials away yet
An assessor may want to see them, and disposing of everything early can complicate a claim that would otherwise be straightforward.
Secure pets and pool areas
If the fence was containing a dog or forming part of a pool barrier, that is now the urgent problem rather than the fence itself. A pool barrier that is down is a compliance issue immediately, not next week.
Then call us, and we will take it from there.
Send us a photo
A photo of the fence line tells us more than three paragraphs will. Send one with your suburb and a phone number and we can tell you roughly where you stand before anyone comes out.
The enquiry form takes photos — pick “Storm damage or insurance claim”from the list so it reaches the right person and the callback starts in the right place.
Send a photoMake-safe, same visit where it is needed
- Propping or temporary fencing where a yard has to be secure today
- Removal of dangerous debris
- Priority for pool fencing — compliance does not pause for a storm
Whether we hold temporary fencing stock, and what same-day make-safe covers, ismake-safe capability to confirm. Make-safe first, paperwork after.
How a fence insurance claim actually works
Photograph the damage
Before anything is moved or cleaned up. Wide shots and close-ups.
Lodge the claim with your insurer
This part is yours — we cannot lodge it for you, and the insurer will give you a claim number.
Your insurer asks for a quote
Most will ask you to obtain one or more quotes for the repair or replacement.
We come out and measure
We write an itemised quote in the format insurers expect — scope, materials, labour and removal separated, with photographs attached. We come out within response time to confirm.
The insurer approves and we book it in
Once you have approval, we agree a date and get it in the schedule.
We invoice
Whether we can bill your insurer directly or you pay and claim it back depends on the insurer and on your policy. Our position on direct billing is billing arrangement to confirm.
What we give your insurer
- An itemised written quote in the format insurers expect
- Photographs of the damage as we found it
- A description of the cause where it is clear from the site
- A like-for-like replacement specification
- Direct contact with the assessor if they want to speak to us
We are not an approved or preferred repairer for any insurer, and we do not display insurer logos, because implying an arrangement that does not exist would be misleading. You are generally free to choose your own contractor for this work.
Storm season in Mandurah
Fences here fail in fairly predictable ways, and knowing which one you have changes what the claim should be for. Coastal wind exposure does the obvious damage — a long, tall, solid run broadside to a westerly takes an enormous amount of load, and it fails at its weakest point rather than evenly along its length.
Underneath that, the usual culprits are old footings and rusted posts. Sandy soil gives a post less lateral support than heavier ground, so a footing that was marginal when it went in twenty years ago has been slowly losing the argument ever since. When the storm arrives it is not really the wind that failed the fence; it is the footing, and the wind found it.
That matters for the claim, because “like for like” means replacing what was there — and if what was there was already failing, a straight replacement puts you back in the same position. It is often worth discussing whether the sensible job is a section repair, a full replacement of the run, or a replacement with proper footings for the exposure. We will give you an honest view rather than automatically quoting the biggest version.
Storm jobs we have done
PlaceholderBefore and after pairs from real storm and insurance jobs go here, captioned with the suburb and the turnaround — “Falcon, down Tuesday, replaced Friday” does more work than any paragraph on this page. Photography is outstanding.
Before — photograph to be supplied
After — photograph to be supplied
Call us
If the fence is down now and something needs securing, ring rather than write. Nobody fills in a form standing in a wet backyard, and make-safe work gets prioritised over quoting.
Placeholder — phone number and business hours to be supplied
Not urgent, or outside hours?Send a photo through the form.
Common questions
Will my premium go up if I claim?
We genuinely cannot advise on that, and you should be wary of any fencing contractor who does. Premiums, excess and whether claiming is worth it for your situation are questions for your insurer or broker. What we can tell you is what the repair or replacement will cost, which is usually the number you need in order to decide.
Do I pay the excess up front?
That is between you and your insurer and it varies by policy. We will tell you what the work costs; how the excess is applied is set out in your policy documents.
How quickly can you come out?
Ordinarily we come out within our standard response window. Storm season is the honest exception — when twenty fences come down in one night, everybody is calling at once. Make-safe work is prioritised over quoting, because a yard that is not secure matters more than paperwork.
Do you work with all insurers?
We quote for whoever your insurer is. We are not an approved or preferred repairer for any particular insurer, and we would rather say that plainly than imply a relationship we do not have — you are free to choose your own contractor for this kind of work.
What if my claim is knocked back?
It happens, most often where a fence was already failing before the storm rather than because of it. If that is the outcome, the quote we wrote still stands as an ordinary quote, and we can talk about doing the work as a normal job or repairing a section rather than replacing the run.
The fence is shared with my neighbour. Who claims?
Usually each owner deals with their own insurer, and it is common for one to claim and the other not to. Under the Dividing Fences Act 1961 (WA) adjoining owners are generally liable to share the cost of a sufficient dividing fence, and an insurance payout to one party does not remove that. It is worth talking to your neighbour early — there is more on it on the What It Costs page. This is general information, not legal advice.
Send us the photo.
Suburb, a phone number and a picture of the damage is enough to start. Choose “Storm damage or insurance claim” so it lands with the right person.